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Returns

Ascot+Hart gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased on our site for a full store credit within 15 days of original purchase. Any reduced-price items or merchandise marked "SALE" "Final Sale" OR "Vintage" cannot be returned. All footwear returns must include the original shoebox in its original condition, without postal labels.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service.

Download and print out our Returns Form and include it in your package when mailing your return to the address below: 
Order #________
Ascot + Hart Returns

#209
3526 Lakeview Pkwy. Ste. B
Rowlett, TX 75088

Once we receive your return, we will process a refund for the cost of the returned item and send you an email. Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges, duties or taxes are non-refundable.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund.
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