Olive Austin Sherpa
FAQ
FREQUENTLY ASKED QUESTIONS
When will my order get here?
Orders are generally shipped one business day after your order is placed, excluding weekends and holidays.
Does Ascot+Hart ship internationally?
Yep! We offer international shipping. Rates are calculated at checkout.
How do I return or exchange an item?
Of course, we build in some extra days for transit time (we’re not monsters).
a) Purchasing a pre-paid label during the return process
b) Receiving a return authorization and shipping via their preferred method.
How do I use a promo code?
Add your selections to your shopping cart and continue to checkout. On the right-hand side, you’ll see “Have a promo code?” Just click the plus sign, type in the code and hit “Apply.”
Your promotion code will be automatically applied to your order and will be reflected under your order total.
The amount of your discount will be listed in the “Promotions” line.
Please be advised that only one code can be used per order. Codes cannot be applied to previous purchases. Some exclusions may apply.
How do I use my gift card?
On page 2 of the checkout process, input your gift card code in the box under ‘Have a gift card? Enter it here:’ and click the “Apply” button.
The item I want is sold out - are you going to restock it?
In the event that you missed out on something you absolutely have to have, simply enter your email on the item’s product page and we will send you a Fulfillment Notification once it’s back and available for purchase.
Proposition 65
The following is a notice to residents of California regarding Proposition 65:
California’s Proposition 65 entitles California consumers to special warnings for Products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as wallets, handbags, purses, clutches, clothing, jewelery or shoes made of vinyl or imitation leather may contain traces or lead. In accordance with Proposition 65, We issue the following warning to our California customers:
WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at: info@ascotandhart.com We will respond as soon as possible to provide you with the information We possess about the materials within our products.
For more information on Proposition 65, please visit here. To learn more on lead-related FAQs, visit here.
Have More Questions?
Send an email to info@ascotandhart.com and we will get back to you ASAP during normal business hours.
