Frequently Asked Questions
When will my order get here?
When will my order get here?
Orders are generally shipped one business day after your order is placed, excluding weekends and holidays.
Does Ascot + Hart ship internationally?
Does Ascot + Hart ship internationally?
Yep! We offer international shipping. Rates are calculated at checkout.
How do I return or exchange an item?
How do I return or exchange an item?
We offer store credit on eligible items returned within 14 days of delivery, plus easy exchanges (including instant exchanges) through Redo. Sale, Final Sale, and Vintage items are final sale, and customers cover return postage unless Redo coverage was added at checkout. For full details and to start a return or exchange, see our Returns & Exchanges policy.
How do I use a promo code?
How do I use a promo code?
Add your selections to your shopping cart and continue to checkout. Under “Have a promo code?”, click the plus sign, type in the code, and hit “Apply.” Your code is applied automatically and reflected under your order total on the “Promotions” line.
Only one code can be used per order. Codes cannot be applied to previous purchases, and some exclusions may apply.
How do I use my gift card?
How do I use my gift card?
At checkout, enter your gift card code in the “Gift card or discount code” field and click “Apply.”
The item I want is sold out - are you going to restock it?
The item I want is sold out - are you going to restock it?
In the event that you missed out on something you absolutely have to have, simply enter your email on the item’s product page and we’ll send you a Fulfillment Notification once it’s back and available for purchase.
Proposition 65
Proposition 65
The following is a notice to residents of California regarding Proposition 65.
California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm above certain threshold levels. Some of our products (such as wallets, handbags, purses, clutches, clothing, jewelry, or shoes made of vinyl or imitation leather) may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers:
WARNING: Some products on our online store may from time to time contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm, and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email info@ascotandhart.com and we will respond as soon as possible with the information we have about the materials in our products.
For more information on Proposition 65, visit oehha.ca.gov. To learn more about lead-related FAQs, visit atsdr.cdc.gov.
Have more questions?
Have more questions?
Send an email to shipping@ascotandhart.com and we’ll get back to you ASAP during normal business hours.