Returns & Exchanges
We're a small boutique with inventory that's always changing, so we happily accept returns for store credit and make exchanges easy through Redo, our self-service returns and exchange portal.
The basics
- You have 14 days from delivery to start a return or exchange.
- Returns are processed as store credit. Prefer a different size or style? Start an exchange instead and skip the wait.
Item condition
All returned items must arrive back to us with no smell of fragrance, no animal hair, unwashed, unworn, and in excellent condition. Hats, shoes, sunglasses, and other breakable returned items must be shipped back to our warehouse in a box.
Orders will be returned back to the sender if any garments have been worn, washed, or arrive back to our warehouse damaged from being shipped incorrectly.
What can't be returned
Anything reduced-price or marked SALE, Final Sale, or Vintage is a final sale and can't be returned or exchanged.
How to start a return or exchange
- Head to our Returns & Exchanges portal.
- Enter your order number and the email or ZIP on the order.
- Select the item(s), tell us why, and choose Exchange (swap size, color, or style) or Return for store credit.
- Print your label, send it back, and you're done. Redo keeps you updated the whole way.
How your return works depends on Redo
When you check out, you can add Redo coverage to your order. Here's what each path looks like:
| ✓ Added Redo at checkout | Didn't add Redo | |
|---|---|---|
| Return shipping | Covered, free prepaid label | You pay: buy a prepaid label (deducted from your store credit) or ship it back yourself with a return authorization |
| Exchanges | Free and fast, including instant exchanges | Available, standard process |
| Package protection | Covered if your order is lost, stolen, or damaged in transit | Not included |
| Refund method | Store credit | Store credit |
Either way, returns are processed as store credit, within the 14-day window and condition rules above.
Need it fast? Try an instant exchange
Instant exchanges allow you to receive your replacement item before we receive your original return. When you choose an instant exchange, we may place a temporary authorization hold on your payment method. This is not a charge unless the original item is not shipped back within the return window. If your return is sent back on time, the hold is released; if not, the authorization may be converted into a charge for the value of the replacement item.
Once we receive it
We'll inspect your return and issue your store credit within a few business days of it arriving. Questions? Email us at Shipping@ascotandhart.com and we're happy to help.
